Appointment & Cancellation Policy

Card on File

• A valid Visa or Mastercard credit/debit card is required on file for all appointments.
• Your card is not charged simply to reserve a standard appointment. It will only be charged when a deposit, prepayment, cancellation, rescheduling, no-show, or other applicable payment is required under these policies.
• All advanced and corrective treatments require a deposit for each treatment scheduled.
• American Express and checks are not accepted.

48 Business-Hour Policy

• Standard appointments require at least 48 business hours' notice to cancel or reschedule.
• Saturday and Sunday are not included when calculating the 48 business hours. Notice must be received during Beauty Room TM business hours on a business day.
• To cancel or reschedule, call or text (843) 593-9918. Email, DM, and social media messages are not accepted as notice.
• All cancellations, reschedules, and no-shows are documented on the patient/client profile.

Canceling & Rescheduling

No-Shows & Late Arrivals

• A no-show results in 50% of the total scheduled treatment(s) being charged or forfeited.
• After a no-show, the next appointment must be paid in full in advance.
• Arriving more than 10 minutes late may require your treatment to be shortened or modified. The full treatment price remains due.
• If there is not enough time to safely perform the treatment, the appointment is treated as a late cancellation.
• Arrival 15 minutes or more late is considered a no-show.

Saturday Appointments

Beauty Room TM is available only one Saturday per month, making Saturday appointment time especially limited. All Saturday treatments must be paid in full at booking, and cancellations or reschedules require at least one week's advance notice, received during business hours on a business day.

Packages & Treatment Series

• Once a package or treatment-series session is scheduled, it cannot be canceled — it can only be rescheduled.
• 48+ business hours' notice: $50 rescheduling fee and the session transfers to the new appointment.
• Less than 48 business hours' notice: the scheduled session is forfeited.
• No-show: the scheduled session is forfeited.
• Rescheduling does not extend the package or series expiration date.

Repeated Cancellations, Rescheduling & No-Shows

Any combination of 3 cancellations, reschedules, and/or no-shows within a rolling 12-month period places the patient/client under our habitual scheduling policy. Once this occurs:

• All future appointments must be paid in full in advance — including appointments already scheduled.
• Existing appointments must be paid within 48 hours of notification or they will be released.
• Payment must be made by Visa or Mastercard. Cash is not accepted while under this policy.
• Cancellation or rescheduling results in 50% forfeiture, regardless of notice. The remaining 50% becomes a treatment-only account credit valid for 3 months.
• A no-show results in 100% forfeiture.
• Standard booking privileges return after 12 consecutive months without a cancellation, reschedule, or no-show.
• Packages and treatment series continue to follow their separate package/series policy.

Deposits, Prepayments & Account Credits

A deposit is not required for every standard appointment. Beauty Room TM may require a deposit or prepayment for certain treatments, promotions, appointments, or circumstances. When required, the amount will be provided at booking and must be paid by Visa or Mastercard.

Specials & Promotional Appointments

• Specials and promotional appointments remain subject to our regular appointment policies.
• If a prepaid promotional treatment is properly canceled, the amount actually paid becomes a treatment-only account credit valid for 3 months.
• The original promotional price, discount, complimentary enhancement, bonus, or other promotional benefit does not transfer or extend.
• Promotional expiration and treatment-completion deadlines still apply.

Multiple Treatments Scheduled Together

• If multiple treatments are scheduled during one visit, the cancellation policy applies to the treatment(s) being removed or changed.
• With at least 48 business hours' notice, an individual treatment can be removed without a financial penalty.
• With less than 48 business hours' notice, 50% of the scheduled price of the removed treatment is charged or forfeited.
• Choosing on the day of the appointment to remove, reduce, or change a scheduled treatment does not eliminate financial responsibility for the time reserved.
• If Beauty Room TM determines that a treatment should not be performed for safety or treatment appropriateness, no cancellation penalty applies to that treatment.

Consultations

• The first applicable phone or in-person consultation is complimentary.
• A no-show or late cancellation/reschedule forfeits the complimentary consultation. A $50 consultation fee is then required to schedule another consultation, and can be applied toward a qualifying treatment.

Forms, Medical Clearance & Preparation

Patients/clients are responsible for:

• Completing required forms.
• Providing complete and accurate health and medication information.
• Obtaining requested medical clearance.
• Following treatment-specific pre-treatment instructions.
• Beauty Room TM sends the link to all forms that must be completed via text and email. If the treatment cannot proceed because they were not completed or followed, the appointment is treated as a late cancellation.
• Failure to disclose known medical information, medications, recent procedures, or other requested information that prevents treatment is also treated as a late cancellation.
• If Beauty Room TM discovers a legitimate medical contraindication that was not previously known or reasonably identifiable, no cancellation penalty applies. Eligible prepaid treatment funds become a treatment-only account credit valid for 3 months.

Illness, Emergencies & Severe Weather

• Illness does not automatically waive the cancellation or rescheduling policy. Beauty Room TM may make an exception for a documented or significant medical circumstance at management discretion.
• If Beauty Room TM remains open during severe weather, the regular policies apply. Management may make exceptions when conditions make travel unsafe.
• If Beauty Room TM must cancel or reschedule an appointment, no penalty applies to the patient/client.
• If Beauty Room TM cancels, eligible amounts paid — excluding previously charged card processing fees — are converted to a treatment-only account credit valid for 3 months.

Gift Certificates, Referral Credits & Beauty Bank

These forms of credit remain separate from our 3-month treatment account credits. With proper cancellation notice:

• Gift certificate value returns to the original gift certificate.
• Referral Credits return to the Referral Credit balance.
• Beauty Bank funds return to the member's Beauty Bank.
• With proper rescheduling, eligible funds transfer with the appointment and the applicable $50 rescheduling fee is paid separately.
• For late cancellations, late reschedules, and no-shows, funds already applied to the appointment count toward the applicable financial obligation.

Payment Policy

Beauty Room TM accepts Visa, Mastercard, and cash for eligible day-of-treatment balances. American Express and checks are not accepted.